It’s no surprise heavy regulation surrounds the ARM industry.  The most common terms debt collectors hear include TCPA and FDCPA. These two acts safeguard debtors from unfair collection practices and harassment. Breaching either of these acts attracts hefty penalties and risks the closure of your agency. As with so many areas of debt collection – compliance is critical! Understanding the differences between the TCPA and FDCPA is imperative. Below is a quick rundown of each. Ensuring your agency’s understanding and compliance with the TCPA and FDCPA helps gain quality clientele and fosters positive interactions with debtors.

What is the TCPA?

President G. Bush passed the Telephone Consumer Protection Act (TCPA) in 1991. The act prohibits specific automated calls, texts, and faxes sent by telemarketers and collection agencies. The TCPA also specifies several technical requirements concerning the use of auto-dialers, voice messaging systems, and the provision of identification and contact details. Violating the TCPA attracts a $500 fine per violation.

What is the FDCPA?

The Fair Debt Collection Practices Act (FDCPA)was approved in 1977 to protect consumers from abusive collection practices. The FDCPA prohibits collection agencies from using deceptive means when collecting a debt. It also prohibits agencies from contacting debtors at irregular hours — the maximum statutory damages of the FDCPA amount to $1,000. Compliancy is critical to follow here.

Similarities between TCPA and FCDPA

Both acts aim to protect consumers from unfair collection practices. As an agency may contact a debtor without consent when attempting to collect past-due receivables, it is common for violations between both acts to be combined.

Differences between The TCPA and FCDPA

The FDCPA solely encompasses the debt collection industry, whereas the TCPA regulates the conduct of telephone solicitors and telemarketers across several sectors. Another key difference is the FDCPA prohibits specific “abusive and deceptive” practices when attempting to collect a debt. It goes above and beyond the TCPA restrictions of automatic, artificial, and prerecorded voice messages. The FDCPA goes an extra length of safeguarding consumers from obscene or profane language and threats from collection agents. It also encompasses sharing details of the debtor with third parties or the public.

To conclude, a key component to success is for collection agencies to remain in compliance with both acts. This can be achieved by regularly training floor agents, employing a compliance officer, and establishing best practices when collecting a debt. Remaining compliant with these acts keep your agency from expensive lawsuits, improves debtor relations, and attracts clientele.

Charged with ensuring our prospects and customers always receive an A+ experience, Lauren comes to Payment Savvy with skill-set that is second to none. Having spent over a decade in the accounting realm, she diligently works to guarantee our clientele obtains excellent payment solutions and customer support. With additional experience in sales and marketing, Lauren’s well-rounded expertise makes her an invaluable part of our Savvy Squad. She is a regular staple at trade shows and conventions across the country, next time you see her – stop by and say hello! We promise she doesn’t bite!