Lauren Vanegas
Lauren Vanegas is the Director of Revenue Growth at Payment Savvy, where she helps connect agencies with payment solutions that make collections simpler, faster, and more consumer-friendly. With more than a decade of experience across payments, chargebacks, fraud prevention, and revenue growth, she understands how payment strategy impacts both business outcomes and consumer experience.
Lauren specializes in turning complex topics into clear, practical content that helps accounts receivable management teams improve payment adoption, reduce friction, and create better experiences at the moment that matters most: payment.
Many chargebacks in collections are not the kind of fraud most people picture. A consumer makes a payment. Three weeks later, they call their bank and say they do not…
Nobody starts shopping for a collections payment vendor because they want to. They start because something stopped working. A support call went nowhere. A statement didn’t reconcile. An integration looked…
Convenience fees look simple from the outside. Add a few dollars for the convenience of paying online or by phone. Disclose it before the payment goes through. Let the consumer…
For most of the last decade, the collections industry has invested heavily in modernizing the front end of the consumer journey — better outreach, smarter segmentation, more empathetic messaging, AI-assisted…