Lauren Vanegas
Lauren Vanegas is the Director of Revenue Growth at Payment Savvy, where she helps connect agencies with payment solutions that make collections simpler, faster, and more consumer-friendly. With more than a decade of experience across payments, chargebacks, fraud prevention, and revenue growth, she understands how payment strategy impacts both business outcomes and consumer experience.
Lauren specializes in turning complex topics into clear, practical content that helps accounts receivable management teams improve payment adoption, reduce friction, and create better experiences at the moment that matters most: payment.
A consumer is looking at a receipt. Their balance was $210.00, but the card was charged $213.95. So they call and ask a reasonable question: what is the extra $3.95?…
A consumer agrees to twelve monthly payments in September, and for the first seven months everything works exactly as expected. Then April comes around and payment eight fails. At first…
I’ve been going through the Brainstorm agenda, deciding which sessions to catch in Denver. I started to notice the same thing kept happening while I read. A word I’d seen…
If you saw the Visa and Mastercard settlement headlines in June and came away thinking merchants were about to split a $38 billion payout, or that card acceptance costs were…
Somewhere in the last few years, the industry settled a question it had been arguing about for a decade. Consumers want options. So give them options. Portal. Pay-by-text. IVR. Digital…
It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on the line who are ready to pay, and the payment…
AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and machine learning adoption among collection organizations increased from 73% in…
Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector, or time of day. But few can answer two basic…