Lauren Vanegas
Lauren Vanegas is the Director of Revenue Growth at Payment Savvy, where she helps connect agencies with payment solutions that make collections simpler, faster, and more consumer-friendly. With more than a decade of experience across payments, chargebacks, fraud prevention, and revenue growth, she understands how payment strategy impacts both business outcomes and consumer experience.
Lauren specializes in turning complex topics into clear, practical content that helps accounts receivable management teams improve payment adoption, reduce friction, and create better experiences at the moment that matters most: payment.
AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and machine learning adoption among collection organizations increased from 73% in…
Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector, or time of day. But few can answer two basic…
The 2026 ACA International convention wrapped up in Orlando last week, and this is the week that follows every big industry event: everyone’s back at their desks with a stack…
Next week, most of our industry will be in the same building. The 2026 ACA Convention runs July 22–24 at Rosen Shingle Creek in Orlando. Three days of sessions, a…
Most agencies think about Fair Debt Collection Practices Act (FDCPA) risk as a conversation problem. What agents say, when they call, how the letters read. That’s where the training budget…
Many chargebacks in collections are not the kind of fraud most people picture. A consumer makes a payment. Three weeks later, they call their bank and say they do not…
Nobody starts shopping for a collections payment vendor because they want to. They start because something stopped working. A support call went nowhere. A statement didn’t reconcile. An integration looked…
Convenience fees look simple from the outside. Add a few dollars for the convenience of paying online or by phone. Disclose it before the payment goes through. Let the consumer…