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RECENT BLOGS

The NYC SHIELD Rule Reaches the Payment Moment

That $3.95 Fee: Surcharge or Convenience Fee?

The Payment Plan Was Working. Then Month 8 Failed.

AI Terms for Collections: A Plain-English Glossary

Visa and Mastercard Interchange Settlement: What the Terms Say

Your Payment Channel Mix Is Only Half the Job

Who Picks Up: Payment Support for Collection Agencies

Payment Data and AI Tools: What the Published Standards Say

The Drop-Off Nobody Measures: Payment Abandonment in Collections

What should your collection agency priorities be for the rest of 2026

05

Oct

Switching Payment Providers? Six Questions for Collection Agencies

By: Lauren Vanegas

Category: Payment Processing Tips

Switching payment providers? Six questions collection agencies can ask a prospective partner about software, setup, saved payment data, and support.

Read More
28

Sep

The NYC SHIELD Rule Reaches the Payment Moment

By: Lauren Vanegas

Category: Payment Processing Tips

A consumer in Queens opens a text from your agency, follows the payment link, and resolves a balance. A receipt…

Read More
21

Sep

That $3.95 Fee: Surcharge or Convenience Fee?

By: Lauren Vanegas

Category: Uncategorized

A consumer is looking at a receipt. Their balance was $210.00, but the card was charged $213.95. So they call…

Read More
09

Sep

The Payment Plan Was Working. Then Month 8 Failed.

By: Lauren Vanegas

Category: Payment Processing Tips

A consumer agrees to twelve monthly payments in September, and for the first seven months everything works exactly as expected….

Read More
31

Aug

AI Terms for Collections: A Plain-English Glossary

By: Lauren Vanegas

Category: Business Solutions, Business Tips

I’ve been going through the Brainstorm agenda, deciding which sessions to catch in Denver. I started to notice the same…

Read More
27

Aug

Visa and Mastercard Interchange Settlement: What the Terms Say

By: Lauren Vanegas

Category: Payment Processing Tips

If you saw the Visa and Mastercard settlement headlines in June and came away thinking merchants were about to split…

Read More
21

Aug

Your Payment Channel Mix Is Only Half the Job

By: Lauren Vanegas

Category: Business Tips, Payment Processing Tips

Somewhere in the last few years, the industry settled a question it had been arguing about for a decade. Consumers…

Read More
12

Aug

Who Picks Up: Payment Support for Collection Agencies

By: Lauren Vanegas

Category: Payment Processing Tips

It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on…

Read More
10

Aug

Payment Data and AI Tools: What the Published Standards Say

By: Lauren Vanegas

Category: Payment Processing Tips

AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and…

Read More
06

Aug

The Drop-Off Nobody Measures: Payment Abandonment in Collections

By: Lauren Vanegas

Category: Payment Processing Tips

Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector,…

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