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RECENT BLOGS

Visa and Mastercard Interchange Settlement: What the Terms Say

Your Payment Channel Mix Is Only Half the Job

Who Picks Up: Payment Support for Collection Agencies

Payment Data and AI Tools: What the Published Standards Say

The Drop-Off Nobody Measures: Payment Abandonment in Collections

What should your collection agency priorities be for the rest of 2026

The 7 Conversations We Expect at the 2026 ACA Convention

Payment Authorization Compliance for Collection Agencies: An Operator’s Guide

Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.

What to Look for in a Collections Payment Vendor

31

Aug

AI Terms for Collections: A Plain-English Glossary

By: Lauren Vanegas

Category: Business Solutions, Business Tips

I’ve been going through the Brainstorm agenda, deciding which sessions to catch in Denver. I started to notice the same…

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27

Aug

Visa and Mastercard Interchange Settlement: What the Terms Say

By: Lauren Vanegas

Category: Payment Processing Tips

If you saw the Visa and Mastercard settlement headlines in June and came away thinking merchants were about to split…

Read More
21

Aug

Your Payment Channel Mix Is Only Half the Job

By: Lauren Vanegas

Category: Business Tips, Payment Processing Tips

Somewhere in the last few years, the industry settled a question it had been arguing about for a decade. Consumers…

Read More
12

Aug

Who Picks Up: Payment Support for Collection Agencies

By: Lauren Vanegas

Category: Payment Processing Tips

It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on…

Read More
10

Aug

Payment Data and AI Tools: What the Published Standards Say

By: Lauren Vanegas

Category: Payment Processing Tips

AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and…

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06

Aug

The Drop-Off Nobody Measures: Payment Abandonment in Collections

By: Lauren Vanegas

Category: Payment Processing Tips

Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector,…

Read More
28

Jul

What should your collection agency priorities be for the rest of 2026

By: Lauren Vanegas

Category: Business Tips

The 2026 ACA International convention wrapped up in Orlando last week, and this is the week that follows every big…

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14

Jul

The 7 Conversations We Expect at the 2026 ACA Convention

By: Lauren Vanegas

Category: Business Solutions, Business Tips

Next week, most of our industry will be in the same building. The 2026 ACA Convention runs July 22–24 at…

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07

Jul

Payment Authorization Compliance for Collection Agencies: An Operator’s Guide

By: Lauren Vanegas

Category: Payment Processing Tips

Most agencies think about Fair Debt Collection Practices Act (FDCPA) risk as a conversation problem. What agents say, when they…

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25

Jun

Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.

By: Lauren Vanegas

Category: High-Risk Business Solutions, Payment Processing Tips

Many chargebacks in collections are not the kind of fraud most people picture. A consumer makes a payment. Three weeks…

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RECENT BLOGS

Visa and Mastercard Interchange Settlement: What the Terms Say

Your Payment Channel Mix Is Only Half the Job

Who Picks Up: Payment Support for Collection Agencies

Payment Data and AI Tools: What the Published Standards Say

The Drop-Off Nobody Measures: Payment Abandonment in Collections

What should your collection agency priorities be for the rest of 2026

The 7 Conversations We Expect at the 2026 ACA Convention

Payment Authorization Compliance for Collection Agencies: An Operator’s Guide

Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.

What to Look for in a Collections Payment Vendor

AI Terms for Collections: A Plain-English Glossary

Visa and Mastercard Interchange Settlement: What the Terms Say

Your Payment Channel Mix Is Only Half the Job

Who Picks Up: Payment Support for Collection Agencies

Payment Data and AI Tools: What the Published Standards Say

The Drop-Off Nobody Measures: Payment Abandonment in Collections

What should your collection agency priorities be for the rest of 2026

The 7 Conversations We Expect at the 2026 ACA Convention

Payment Authorization Compliance for Collection Agencies: An Operator’s Guide

Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.

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