Payment Processing Tips
Can We Keep Our Software? Payment Integrations for Collection Agencies
Can a collection agency keep its software and vendors with a new payment partner? Jason Rabago on what payment integrations take.
Compelling Evidence 3.0: What Collection Agencies Should Know
How Visa’s Compelling Evidence 3.0 works for collection agencies, which payments carry the data it needs, and what changes October 24.
How to Package a Chargeback Response: A Collection Agency Guide
How to package a chargeback response as a collection agency in five steps, from reading the reason code to matching the evidence to the claim.
Switching Payment Providers? Six Questions for Collection Agencies
Switching payment providers? Six questions collection agencies can ask a prospective partner about software, setup, saved payment data, and support.
The NYC SHIELD Rule Reaches the Payment Moment
A consumer in Queens opens a text from your agency, follows the payment link, and resolves a balance. A receipt arrives in their inbox. From their side, the experience is…
The Payment Plan Was Working. Then Month 8 Failed.
A consumer agrees to twelve monthly payments in September, and for the first seven months everything works exactly as expected. Then April comes around and payment eight fails. At first…
Visa and Mastercard Interchange Settlement: What the Terms Say
If you saw the Visa and Mastercard settlement headlines in June and came away thinking merchants were about to split a $38 billion payout, or that card acceptance costs were…
Your Payment Channel Mix Is Only Half the Job
Somewhere in the last few years, the industry settled a question it had been arguing about for a decade. Consumers want options. So give them options. Portal. Pay-by-text. IVR. Digital…