Payment Processing Tips
Switching Payment Providers? Six Questions for Collection Agencies
Switching payment providers? Six questions collection agencies can ask a prospective partner about software, setup, saved payment data, and support.
The NYC SHIELD Rule Reaches the Payment Moment
A consumer in Queens opens a text from your agency, follows the payment link, and resolves a balance. A receipt arrives in their inbox. From their side, the experience is…
The Payment Plan Was Working. Then Month 8 Failed.
A consumer agrees to twelve monthly payments in September, and for the first seven months everything works exactly as expected. Then April comes around and payment eight fails. At first…
Visa and Mastercard Interchange Settlement: What the Terms Say
If you saw the Visa and Mastercard settlement headlines in June and came away thinking merchants were about to split a $38 billion payout, or that card acceptance costs were…
Your Payment Channel Mix Is Only Half the Job
Somewhere in the last few years, the industry settled a question it had been arguing about for a decade. Consumers want options. So give them options. Portal. Pay-by-text. IVR. Digital…
Who Picks Up: Payment Support for Collection Agencies
It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on the line who are ready to pay, and the payment…
Payment Data and AI Tools: What the Published Standards Say
AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and machine learning adoption among collection organizations increased from 73% in…
The Drop-Off Nobody Measures: Payment Abandonment in Collections
Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector, or time of day. But few can answer two basic…