Payment Processing Tips
Visa and Mastercard Interchange Settlement: What the Terms Say
If you saw the Visa and Mastercard settlement headlines in June and came away thinking merchants were about to split a $38 billion payout, or that card acceptance costs were…
Your Payment Channel Mix Is Only Half the Job
Somewhere in the last few years, the industry settled a question it had been arguing about for a decade. Consumers want options. So give them options. Portal. Pay-by-text. IVR. Digital…
Who Picks Up: Payment Support for Collection Agencies
It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on the line who are ready to pay, and the payment…
Payment Data and AI Tools: What the Published Standards Say
AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and machine learning adoption among collection organizations increased from 73% in…
The Drop-Off Nobody Measures: Payment Abandonment in Collections
Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector, or time of day. But few can answer two basic…
Payment Authorization Compliance for Collection Agencies: An Operator’s Guide
Most agencies think about Fair Debt Collection Practices Act (FDCPA) risk as a conversation problem. What agents say, when they call, how the letters read. That’s where the training budget…
Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.
Many chargebacks in collections are not the kind of fraud most people picture. A consumer makes a payment. Three weeks later, they call their bank and say they do not…
What to Look for in a Collections Payment Vendor
Nobody starts shopping for a collections payment vendor because they want to. They start because something stopped working. A support call went nowhere. A statement didn’t reconcile. An integration looked…