Payment Processing Tips
The Drop-Off Nobody Measures: Payment Abandonment in Collections
Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector, or time of day. But few can answer two basic…
Payment Authorization Compliance for Collection Agencies: An Operator’s Guide
Most agencies think about Fair Debt Collection Practices Act (FDCPA) risk as a conversation problem. What agents say, when they call, how the letters read. That’s where the training budget…
Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.
Many chargebacks in collections are not the kind of fraud most people picture. A consumer makes a payment. Three weeks later, they call their bank and say they do not…
What to Look for in a Collections Payment Vendor
Nobody starts shopping for a collections payment vendor because they want to. They start because something stopped working. A support call went nowhere. A statement didn’t reconcile. An integration looked…
Convenience Fees for Collection Agencies: What Owners Need to Know in 2026
Convenience fees look simple from the outside. Add a few dollars for the convenience of paying online or by phone. Disclose it before the payment goes through. Let the consumer…
Meeting Consumers Where They Pay: The Case for Digital Wallets in Collections
For most of the last decade, the collections industry has invested heavily in modernizing the front end of the consumer journey — better outreach, smarter segmentation, more empathetic messaging, AI-assisted…
What Is an AVS Mismatch and How to Prevent It?
Nothing kills a sale faster than watching a legitimate customer’s payment get declined at checkout. You know the scenario: a real customer with a valid credit card tries to complete…
What Is a Soft Decline vs. a Hard Decline in Card Payments
Failed payments drain revenue faster than most merchants realize. Every declined transaction represents lost sales, frustrated customers, and potential churn that could have been prevented with the right approach. The…