Payment Processing Tips
Who Picks Up: Payment Support for Collection Agencies
It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on the line who are ready to pay, and the payment…
Payment Data and AI Tools: What the Published Standards Say
AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and machine learning adoption among collection organizations increased from 73% in…
The Drop-Off Nobody Measures: Payment Abandonment in Collections
Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector, or time of day. But few can answer two basic…
Payment Authorization Compliance for Collection Agencies: An Operator’s Guide
Most agencies think about Fair Debt Collection Practices Act (FDCPA) risk as a conversation problem. What agents say, when they call, how the letters read. That’s where the training budget…
Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.
Many chargebacks in collections are not the kind of fraud most people picture. A consumer makes a payment. Three weeks later, they call their bank and say they do not…
What to Look for in a Collections Payment Vendor
Nobody starts shopping for a collections payment vendor because they want to. They start because something stopped working. A support call went nowhere. A statement didn’t reconcile. An integration looked…
Convenience Fees for Collection Agencies: What Owners Need to Know in 2026
Convenience fees look simple from the outside. Add a few dollars for the convenience of paying online or by phone. Disclose it before the payment goes through. Let the consumer…
Meeting Consumers Where They Pay: The Case for Digital Wallets in Collections
For most of the last decade, the collections industry has invested heavily in modernizing the front end of the consumer journey — better outreach, smarter segmentation, more empathetic messaging, AI-assisted…