Selecting the Best Debt Collection Software


    Debt collection software provides agents with the ability to spend more time collecting debts and less time working on non-revenue producing activities. For example, a few clicks on the keyboard can save hours of unnecessary paperwork. The question is not if your business needs debt collection software; it is which software will work well for your organization. There certainly are a wide variety of options available on the market today. The following information will help you through the process of selecting the best debt collection software as it pertains to your debt collections agency.

    Identify Your Current Software Strategy

    You are already well aware of how much or little is being collected for your clients. Now it is time to determine how those bottom-line figures can be improved. Is your business using old-school methods such as spreadsheets and highlighters? Are you taking advantage of an integrated email system?   Do your agents follow up with scheduled phone calls? Is everyone on the same page with assessing credit risk before extending terms to debtors?

    If your agents are not using emails or making scheduled follow up phone calls, the debt collection software should have an automated email function. It should also include a phone call management program. Some debt collection software systems can access debtors for credit risk. All debt collection software programs eliminate the need to print and highlight spreadsheets.

    Figure Out Where Your Agency Is Today

    The best place to start when selecting your business’s best debt collection software is to evaluate your business. For example, you should know exactly where your strengths and weak points are. This will go a long way in helping you decide upon the needed features to make improvements. Take a good look at all key performance ratios such as average days delinquent and accounts receivable turnover ratio, to name a few.

    Figure Out Where You Want Your Agency To Be In The Future

    The purpose of debt collection software is to improve your bottom line. To best accomplish this, you need to set forth realistic milestones. Start by writing down your goals for the next 12-24 months. Do you want to save a specific amount of time in the collections process? Is it essential to reduce the cost of credit? Would you like to reduce the number of average days late? Once you start to evaluate these factors, start matching them up to the capabilities of the debt collection software systems you consider.

    Research Various Debt Collection Software Systems

    Research is critical when choosing the best program for your organization. Each program offers different features and is geared towards particular markets. Do not be reluctant to get familiar with various systems and ask representatives for product demonstrations. Payment Savvy highly suggests the following debt collection software systems based on overall features and ease of integration.

    Beam Software

    Collections Max


    Ontario Systems


    If you found this blog informative, check out a similar post on mail vendors. Since 2010, Payment Savvy has specialized in providing the collections industry with seamless high-risk merchant account solutions. Please contact Payment Savvy today to review your options, apply for a high-risk merchant account, and obtain answers to your questions.

    We look forward to hearing from you and working with your agency!

    As our resident “numbers guy”, Tracy is responsible for Payment Savvy’s financial planning, analysis and projections. With 20 years of accounting experience under his belt with various CPA and high technology firms, we look to him to ensure our fiscal future stays in the black. He is a highly regarded member of our team and we appreciate his hands-on approach and diligent attention to detail.  With Tracy we are able to apply innovative, practical and outcome driven financial strategies to take Payment Savvy to the next level.


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