There is no doubt about it; accepting online web payments significantly boosts your business profits. Did you know if you currently are processing web payments, your site needs to be card brand-compliant? It does!! The major card brands – Visa, Mastercard, Discover, and American Express, require online merchants to have clear policies revealing information about the business and cardholder rights. The specific requirements may differ depending on the business model.
So what items are universally required on a website? Read on to learn more about the documentation to disclose when processing web payments.
- What specific personal information your website is collecting (name, email, date of birth, etc.)
- How the collected data is used
- Who has access to the information and how is it securely stored
- Disclosure of any third parties accessing the information
If it sounds scary – it isn’t! There are plenty of examples available on the web. We like this guideline provided the BBB.
(2) Company Refund Policy
An equally important website policy is your Refund Policy. This e-Agreement informs your customers about the specific return and refund policies enforced by your company. The procedure can be as simple as how many days a customer has to request a refund or return and how you will refund the customer (via original payment method, account credit, exchange for a similar product, etc.).
(3) Company Terms & Conditions
Perhaps the meatiest of the requirements when processing web payments is your site’s Terms & Conditions Policy. Also known as T&C’s, this is most often the document containing a lot of legal-ese and can be challenging to get through. Nonetheless, it is essential to have! T&C’s limits your business liability and protects the content on your site. A website’s Terms & Conditions generally contains a mix of or all of the following:
- Site ownership and contact details
- Explicitly permitted uses of site content
- Disclose any registration or password requirements
- Set governing law
There are a plethora of examples available online to create a robust T&C Policy for your company. Make sure not to copy and paste, though! It’s important to dial it into your exact business needs.
(4) Complete Contact Information
This final requirement may seem silly, but the card brands can be a stickler on it. Thankfully it is the easiest of the bunch to deploy! Make sure your complete company address and contact information is disclosed on your company checkout/payment page. This includes your full address – country code included – customer service email address, and contact phone number.
Website compliance is an integral part of being a responsible online merchant. It keeps your customers informed, your business protected, and your merchant bank satisfied! We promise the list is not as painful as it sounds! If you have questions on processing web payments and card brand requirements, give us a shout. For the past decade, Payment Savvy has created custom and compliant payment solutions for businesses of all industries and sizes.
We look forward to doing the same for you!