THE BLOG

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RECENT BLOGS

Merchant Category Codes – Is Your Business High-Risk?

Obtaining a Merchant Account for your Startup Collection Agency

Savvy Site of the Week – Collection License State Laws

Merchant Account Reserve 101

Convenience Fee Payment Processing – To Be or Not To Be

Important Factors to Consider When Changing Payment Processors

Streamline your Agency by Outsourcing to a Mail Vendor

Getting an Auto Finance Merchant Account

Why It’s Important To Choose A Fully Integrated Payment Processor

Providing an Online Payment Option for Customers

21

Sep

That $3.95 Fee: Surcharge or Convenience Fee?

By: Lauren Vanegas

Category: Uncategorized

A consumer is looking at a receipt. Their balance was $210.00, but the card was charged $213.95. So they call…

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09

Sep

The Payment Plan Was Working. Then Month 8 Failed.

By: Lauren Vanegas

Category: Payment Processing Tips

A consumer agrees to twelve monthly payments in September, and for the first seven months everything works exactly as expected….

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31

Aug

AI Terms for Collections: A Plain-English Glossary

By: Lauren Vanegas

Category: Business Solutions, Business Tips

I’ve been going through the Brainstorm agenda, deciding which sessions to catch in Denver. I started to notice the same…

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27

Aug

Visa and Mastercard Interchange Settlement: What the Terms Say

By: Lauren Vanegas

Category: Payment Processing Tips

If you saw the Visa and Mastercard settlement headlines in June and came away thinking merchants were about to split…

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21

Aug

Your Payment Channel Mix Is Only Half the Job

By: Lauren Vanegas

Category: Business Tips, Payment Processing Tips

Somewhere in the last few years, the industry settled a question it had been arguing about for a decade. Consumers…

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12

Aug

Who Picks Up: Payment Support for Collection Agencies

By: Lauren Vanegas

Category: Payment Processing Tips

It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on…

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10

Aug

Payment Data and AI Tools: What the Published Standards Say

By: Lauren Vanegas

Category: Payment Processing Tips

AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and…

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06

Aug

The Drop-Off Nobody Measures: Payment Abandonment in Collections

By: Lauren Vanegas

Category: Payment Processing Tips

Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector,…

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28

Jul

What should your collection agency priorities be for the rest of 2026

By: Lauren Vanegas

Category: Business Tips

The 2026 ACA International convention wrapped up in Orlando last week, and this is the week that follows every big…

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14

Jul

The 7 Conversations We Expect at the 2026 ACA Convention

By: Lauren Vanegas

Category: Business Solutions, Business Tips

Next week, most of our industry will be in the same building. The 2026 ACA Convention runs July 22–24 at…

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