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RECENT BLOGS

How to Setup a Small Business Merchant Account

Industry Spotlight: Third-Party Debt Collection

Acquiring banks – Why do they perform a risk review?

Factors to Tick Off Before Partnering with a Merchant Service Provider

Are Electronic Signatures Safe and Compliant?

5 Things to Know Before Opening a Startup Business

Successful Debt Recovery Tips for Businesses

Motivating Customers to Pay via ACH

5 Top Business Advantages of Accepting Electronic Payments

5 Ways to Improve Your Online Business

05

Oct

Switching Payment Providers? Six Questions for Collection Agencies

By: Lauren Vanegas

Category: Payment Processing Tips

Switching payment providers? Six questions collection agencies can ask a prospective partner about software, setup, saved payment data, and support.

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28

Sep

The NYC SHIELD Rule Reaches the Payment Moment

By: Lauren Vanegas

Category: Payment Processing Tips

A consumer in Queens opens a text from your agency, follows the payment link, and resolves a balance. A receipt…

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21

Sep

That $3.95 Fee: Surcharge or Convenience Fee?

By: Lauren Vanegas

Category: Uncategorized

A consumer is looking at a receipt. Their balance was $210.00, but the card was charged $213.95. So they call…

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09

Sep

The Payment Plan Was Working. Then Month 8 Failed.

By: Lauren Vanegas

Category: Payment Processing Tips

A consumer agrees to twelve monthly payments in September, and for the first seven months everything works exactly as expected….

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31

Aug

AI Terms for Collections: A Plain-English Glossary

By: Lauren Vanegas

Category: Business Solutions, Business Tips

I’ve been going through the Brainstorm agenda, deciding which sessions to catch in Denver. I started to notice the same…

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27

Aug

Visa and Mastercard Interchange Settlement: What the Terms Say

By: Lauren Vanegas

Category: Payment Processing Tips

If you saw the Visa and Mastercard settlement headlines in June and came away thinking merchants were about to split…

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21

Aug

Your Payment Channel Mix Is Only Half the Job

By: Lauren Vanegas

Category: Business Tips, Payment Processing Tips

Somewhere in the last few years, the industry settled a question it had been arguing about for a decade. Consumers…

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12

Aug

Who Picks Up: Payment Support for Collection Agencies

By: Lauren Vanegas

Category: Payment Processing Tips

It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on…

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10

Aug

Payment Data and AI Tools: What the Published Standards Say

By: Lauren Vanegas

Category: Payment Processing Tips

AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and…

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06

Aug

The Drop-Off Nobody Measures: Payment Abandonment in Collections

By: Lauren Vanegas

Category: Payment Processing Tips

Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector,…

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