THE BLOG

RECENT BLOGS

How to Drive Web Payments in High-Risk Industries

Five Questions to Ask Your High-Risk Merchant Processor

ABC’s of a Payment Facilitator

Time to Get Going…Restarting your Business after Quarantine

Recurring Payment Compliance – Why is it Important?

Customer Service – Why it’s Important Now More Than Ever

Reduce Human Error with Integrated Payment Processing Solutions

Incorporating a Text to Pay Solution

COVID-19 Payment Guide: Remote and Electronic Payments for High-Risk Merchants

Medical Payment Solutions to Adopt Now

12

Aug

Who Picks Up: Payment Support for Collection Agencies

By: Lauren Vanegas

Category: Payment Processing Tips

It’s 9:14 am on a Monday. Card payments are failing and nobody knows why yet. Your agents have consumers on…

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10

Aug

Payment Data and AI Tools: What the Published Standards Say

By: Lauren Vanegas

Category: Payment Processing Tips

AI is moving quickly across the accounts receivable management industry. According to TransUnion’s latest Debt Collection Industry Report, AI and…

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06

Aug

The Drop-Off Nobody Measures: Payment Abandonment in Collections

By: Lauren Vanegas

Category: Payment Processing Tips

Most agency dashboards can tell you the contact rate. Many can also break down promises to pay by campaign, collector,…

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28

Jul

What should your collection agency priorities be for the rest of 2026

By: Lauren Vanegas

Category: Business Tips

The 2026 ACA International convention wrapped up in Orlando last week, and this is the week that follows every big…

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14

Jul

The 7 Conversations We Expect at the 2026 ACA Convention

By: Lauren Vanegas

Category: Business Solutions, Business Tips

Next week, most of our industry will be in the same building. The 2026 ACA Convention runs July 22–24 at…

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07

Jul

Payment Authorization Compliance for Collection Agencies: An Operator’s Guide

By: Lauren Vanegas

Category: Payment Processing Tips

Most agencies think about Fair Debt Collection Practices Act (FDCPA) risk as a conversation problem. What agents say, when they…

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25

Jun

Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.

By: Lauren Vanegas

Category: High-Risk Business Solutions, Payment Processing Tips

Many chargebacks in collections are not the kind of fraud most people picture. A consumer makes a payment. Three weeks…

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23

Jun

What to Look for in a Collections Payment Vendor

By: Lauren Vanegas

Category: Payment Processing Tips

Nobody starts shopping for a collections payment vendor because they want to. They start because something stopped working. A support…

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17

Jun

Convenience Fees for Collection Agencies: What Owners Need to Know in 2026

By: Lauren Vanegas

Category: High-Risk Business Solutions, Payment Processing Tips

Convenience fees look simple from the outside. Add a few dollars for the convenience of paying online or by phone….

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09

Jun

Meeting Consumers Where They Pay: The Case for Digital Wallets in Collections

By: Lauren Vanegas

Category: Payment Processing Tips

For most of the last decade, the collections industry has invested heavily in modernizing the front end of the consumer…

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THE BLOG

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RECENT BLOGS

How to Drive Web Payments in High-Risk Industries

Five Questions to Ask Your High-Risk Merchant Processor

ABC’s of a Payment Facilitator

Time to Get Going…Restarting your Business after Quarantine

Recurring Payment Compliance – Why is it Important?

Customer Service – Why it’s Important Now More Than Ever

Reduce Human Error with Integrated Payment Processing Solutions

Incorporating a Text to Pay Solution

COVID-19 Payment Guide: Remote and Electronic Payments for High-Risk Merchants

Medical Payment Solutions to Adopt Now

Who Picks Up: Payment Support for Collection Agencies

Payment Data and AI Tools: What the Published Standards Say

The Drop-Off Nobody Measures: Payment Abandonment in Collections

What should your collection agency priorities be for the rest of 2026

The 7 Conversations We Expect at the 2026 ACA Convention

Payment Authorization Compliance for Collection Agencies: An Operator’s Guide

Chargebacks in Collections Are Getting Pricier. Here’s How Agencies Can Stay Ahead.

What to Look for in a Collections Payment Vendor

Convenience Fees for Collection Agencies: What Owners Need to Know in 2026

Meeting Consumers Where They Pay: The Case for Digital Wallets in Collections

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