In recent years we’ve seen and heard a lot about the rise in voice recognition software. As this technology has improved it has enabled more people to be more flexible about when and how they pay their bills.
Rise of the Machines
People have always dreaded the thought of talking to machines. Waiting for an interminable list of options and hoping against hope the next one will be the one you’re looking for is an experience we’ve all had at one time or another. It’s frustrating, time consuming and can sour your entire perception of the company involved. As a result all businesses have a vested interest in reducing the time you spend on the phone and directing you more effectively.
At the same time, though, there is a need for an effective automated service. It can be available out of hours allowing people to pay their bills even if call centers are closed. In a 24/7 world such as ours, this is becoming increasingly important as there are more and more people out there who do not live the traditional nine to five existence.
Companies can also benefit from increased automation. It reduces the amount of time staff have to spend taking calls which can cut call centre costs and free staff up for other, more profitable duties. As such it can keep your customers happy, you staff happy and it can improve your overall bottom line performance into the bargain. The difficulty has been getting it to work.
Integrated Voice Recognition Software
The solution, therefore, is to find something which offers the convenience of speaking to a person, while also the automation of machine operated systems. The answer, we believe, comes in integrated voice recognition software.
This has enjoyed a mixed reputation over the years. Early systems were a long way from being perfect and customers could spend time being mixed up in circles as the system failed to recognize their words, or took them in the wrong direction entirely.
All that is now changing. The most advanced systems, such as the ones we use are increasingly accurate, intelligent and capable of distinguishing between different tones and accents. We can also customize the system allowing it to operate in many different languages, opening your services up to customers from around the world.
The technology underpinning this whole system is rock solid. It means you can have confidence making payments through our secure system and that these will be processed quickly and efficiently. It includes a link-up with your accounts system allowing you to view these in real time and assess how they are helping your business to perform.
The benefits are there for all to see. Those of our customers who have used this system have seen time savings, productivity increases and a widening of their customer bases. This has always been a key goal for all companies – the difference is the available technology is now reaching a stage where this is increasingly achievable.