The worst thing you can do for your business and your customer’s experience is be inconsistent.
Giving your customers a good experience means that they will be more likely to work with you again or to tell their friends about your business. Having an Integrated Voice Response (IVR) system will help you achieve that important relationship.
Not everyone works and lives in a 9 to 5 world. Some of your customers are going to need to be able to make payments utilizing an IVR system which will help your customers make payments 24/7 and receive the vital information that they need about your company. At Payment Savvy, we will help you design a custom IVR using our proprietary Savvy “AI” (artificial intelligence) IVR System which will increase your revenue overall.
Businesses that have set up IVR systems with us have seen:
- Customers being able to make payments 24/7/365 with custom automated voice
- Convenient easy to use system that accepts all major payments
- Time and money savings
- Increased employee satisfaction because their workers can focus on more key components to the company’s success
Fill out the form on our website or call us today so that we can tell you exactly how Payment Savvy’s IVR systems can help your business.
The increased convenience of Payment Savvy’s IVR system means that you can let your customers easily manage their accounts and pay their bills without all the difficulty. This will help your business with the bottom line by eliminating all of the manual processing and using automated payment cycles.
Our Technology with your Company’s Face
We can develop a custom branded IVR for your company so that there is no confusion for your customers. This helps with your brand identification but it also helps with your customer’s security concerns.
The customization that we can offer your company with an IVR means that it can be easily scalable in time. We’ll get to know your company and your customers so that the system uses call-transfer logic before going to a live person.
Benefits of the Payment Savvy IVR system:
- Minimized Security Risk. Feel confident that your customers will have the backing of the latest in security technology. With up-to-the-minute software and seamless on-guard security, they will not notice the difference between the IVR and a real person. In addition, you will have the added security of knowing that calls have recorded voice authorization so that you can be self-assured that all transactions were intentional.
- Optimized Staff Time. We all know the frustrations of having too much to do on our desk at work and being able to dedicate time to projects that matter. It’s not that your customer’s do not matter, it is that your need to be able to use your staff’s time more wisely. By using Payment Savvy’s IVR system, you can use your workers time better or even eliminate departments that used to handle pay by phone systems.
- Engage with a Wider Customer Base. Our IVR system has the options to have several different languages so that your customers can pay in whatever language that they feel comfortable talking in. In an increasingly multi lingual world, it is important that whatever system you use can effectively communicate with your customers.
- Gain Insight into your Accounts. With Payment Savvy’s IVR system, you will be able to access your accounts in real-time and get on-demand reporting so you know exactly where all of the accounts stand. From tracking the data to doing a full management, we can help you set up a system that can give you easy access with all of the information just a click or a call away.
- Increase Customer Satisfaction. As much as we might think in business that the whole world exists in a 9-5 world, the fact is that is does not anymore. By offering your customers the advantages of using an IVR system they will be able to select the payment method that they prefer and be able to pay their bills 24 hours a day, 7 days a week. The convenience of being able to get their account information whenever they want means that your customers will be more satisfied and more confident in your business and in their payment security.
No matter how your customers want to pay and when they need to pay, Payment Savvy’s IVR system is the perfect solution for improved customer experience. All of the managing and reporting is available in the same format for whatever way that they choose to pay. Save time and save money by integrating our IVR system into our Payment Gateway system. We can help set you up a package that will solve many of your payment processing concerns. We have helped thousands of businesses create a solution to enable their payment processing needs. Whether you need help with the set-up or you just need help from our years of experience, we are here to help. Simply fill out the form and one of our friendly customer service representatives will contact you.